Privacy and Cookie Policy

Last updated: June 3, 2025

1. Data Controller

Carlsberg Camping ApS
Sundbrovej 19
5700 Svendborg
CVR no.: 32274889
Phone: +45 62 22 53 84
Email: mail@carlsbergcamping.dk

We are the data controller for the processing of your personal data on this website in accordance with the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

2. Purpose of Data Processing

We collect and process your personal data for the following purposes:

Responding to inquiries via the contact form
Managing bookings and reservations
Administration of your stay with us
Processing payments
Marketing and statistics, including tracking and analysis of user behavior via cookies and Google Analytics
Improving our website and services
Compliance with legal obligations

3. Categories of Personal Data

We may collect the following information:

3.1 When visiting the website

IP address (anonymized in Google Analytics)
Browser and device information
Behavioral data: e.g., which pages you visit and for how long
Consent information from the cookie banner

3.2 When using the contact form

Name
Email address
Message content

3.3 When making a booking/reservation

Name
Address
Phone number
Email address
Payment information
Information about number of people, arrival/departure dates, and any special requests
For foreign guests: Passport number in accordance with Danish law

3.4 Mandatory vs. optional information

When using our contact form, name and email address are mandatory as they are necessary to respond to your inquiry.

For bookings, name, contact information, and payment details are mandatory to complete the reservation. If you do not wish to provide this information online, you can contact us by phone instead.

4. Legal Basis for Processing

Contact form: Article 6(1)(f) GDPR (legitimate interest)
Bookings and reservations: Article 6(1)(b) GDPR (performance of a contract)
Mandatory guest registration: Article 6(1)(c) GDPR (legal obligation)
Statistics and marketing (including cookies): Article 6(1)(a) GDPR (consent)

5. Cookies and Tracking

We use cookies and similar technologies to improve the user experience and for statistics and targeted marketing. Some cookies are necessary for the website to function, while others are only used with your consent.

5.1 Necessary cookies

These cookies are essential for the core functionality of the website and cannot be deselected.

5.2 Preference cookies

These cookies remember your preferences to enhance your user experience.

5.3 Statistics and marketing cookies

We use Google Analytics to analyze traffic and website usage. Data is collected via cookies and includes:

IP address (anonymized)
Pages visited
Time spent on the page
Type of device and browser

The information is transferred to Google LLC in the USA. We have entered into a data processing agreement with Google, and the data transfer is protected by the EU Commission’s Standard Contractual Clauses (SCCs).

We anonymize IP addresses, and cookies from Google Analytics are only placed if you have given consent through our cookie banner.

You can read more about Google’s privacy policy here:
https://policies.google.com/privacy

5.4 Social media and embedded content

Our website may contain elements from third parties such as Facebook, Instagram, and YouTube. These can set their own cookies and collect data about your behavior. We do not have control over these cookies.

6. Recipients of Personal Data

We do not disclose your information to third parties unless it is necessary to provide a service you have requested or if we are legally obligated to do so.

We use the following data processors:

Google LLC (Google Analytics)
FluentSMTP (for handling emails)
Contact Form 7 (CF7) (for handling contact form)
WordPress EU Cookies (for managing cookie consent)
Payment providers (for handling payments)
Booking system provider (if applicable)

All our data processors are contractually obligated to comply with applicable data protection regulations through data processing agreements.

7. Security Measures

We have implemented appropriate technical and organizational security measures to protect your personal data:

Our contact form is protected with CAPTCHA to prevent spam and abuse
Access to personal data is strictly limited to only 4 authorized staff members
We use FluentSMTP and Contact Form 7 for secure email communication
Our website is protected with complex security code
Regular updates and security reviews of our systems
Encryption of sensitive information

8. Transfers to Third Countries

In connection with the use of Google Analytics and other international services, your information may be transferred to the USA or other countries outside the EU/EEA. The transfer is based on Standard Contractual Clauses (SCCs), which ensure an adequate level of protection.

9. Retention Period

We retain your information for as long as necessary for the respective purpose:

Contact form data: Stored for up to 12 months after your inquiry has been processed
Booking information: Stored for up to 5 years after your stay due to accounting and tax legislation in accordance with the Danish Bookkeeping Act (Bogføringsloven § 10, stk. 1)
Analysis and marketing data: Stored in accordance with the respective cookies’ lifetime (typically 1-24 months)

10. Automated Decisions and Profiling

We do not use automated decision-making or profiling based on your personal data.

11. Children and Personal Data

Our website is not specifically directed at children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us so that we can delete this information.

12. Photos and Media

During your stay at the camping site, photos may be taken for use on our website, social media, and in marketing materials. You will always be informed about this and have the option to decline appearing in the photos. If you discover images of yourself or your children that you want removed, please contact us.

13. Your Rights

You have the following rights under data protection legislation:

Right of access to your personal data
Right to rectification of inaccurate personal data
Right to erasure of your personal data under certain circumstances
Right to restriction of processing of your personal data
Right to data portability (receive your data in a structured, commonly used, and machine-readable format)
Right to object to the processing of your personal data
Right to withdraw your consent if the processing is based on consent

14. Complaints Authority

If you are dissatisfied with our processing of your personal data, you can file a complaint with:

The Danish Data Protection Agency (Datatilsynet)
Carl Jacobsens Vej 35, 2500 Valby
Phone: +45 33 19 32 00
Email: dt@datatilsynet.dk
Web: www.datatilsynet.dk

15. Cookie Management

You can always change your consent through our cookie banner (WordPress EU Cookies) or delete cookies through your browser settings.

How to delete cookies in the most commonly used browsers:

Chrome: Settings -> Privacy and security -> Clear browsing data
Firefox: Settings -> Privacy and security -> Cookies and site data -> Manage data
Safari: Settings -> Privacy -> Manage website data
Edge: Settings -> Privacy, search and services -> Clear browsing data

16. Changes to the Privacy Policy

We may update our privacy policy from time to time. All changes will be published on this page. We encourage you to periodically review our privacy policy to stay informed about how we protect your information.

We will continuously update our privacy policy. In the future, we will also collect data with Google Analytics for marketing purposes, and cookies will also be used for this purpose. You will always have the option to opt out of marketing cookies through our WordPress EU Cookies banner.